Saturday, April 09, 2005

Service Level Agreements?

Came across this interesting tidbit in Salesforce's recent 10-K filing under the Operations section:

"We have entered into service level agreements with a small number of our customers warranting certain levels of uptime reliability."

The standard out-of-the box SLA that I reviewed last year was largely unimpressive.

I'd be anxious to hear from any of the "small number" of customers who have these custom SLAs to learn more details? Anyone?