Service Level Agreements?
Came across this interesting tidbit in Salesforce's recent 10-K filing under the Operations section:
The standard out-of-the box SLA that I reviewed last year was largely unimpressive.
I'd be anxious to hear from any of the "small number" of customers who have these custom SLAs to learn more details? Anyone?
"We have entered into service level agreements with a small number of our customers warranting certain levels of uptime reliability."
The standard out-of-the box SLA that I reviewed last year was largely unimpressive.
I'd be anxious to hear from any of the "small number" of customers who have these custom SLAs to learn more details? Anyone?
posted by Mark at 10:37 AM
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