Monday, January 17, 2005

What type of CRM user are you?

Dave, at B2Blog, writes about 4 different types of people using their recently implemented Goldmine CRM application:

Power-user: One who wants to make the most of the tool they've been given and are willing to explore its capabilities.
Power-ignorant: Those who use the software, but aren't aware how the software is there to benefit them and make their lives earlier.
Power-less: Those who simply don't understand what to do,
Power-trip: One who understands the software and its capability but takes short-cuts or does it the old way.

Could easily apply to any CRM, including If you are not using the CRMSuccess Best Practice Center, you should be.
[Hat tip: Marketing Playbook]