Saturday, February 19, 2005

Updated Personalized Account Review

On their best practice blog yesterday, announced an update to the Personalized Account Review. There are now over 40 personalization points you'll be able to monitor.

They have included a screen-shot, but it's too small to be viewed properly.

Pet Peeve on CRMSuccess blog: The posts (frequently referring to "I") do not include the author name.